Returns and Exchanges
If you need to return an item, please ensure your item is eligible by reading our returns and refunds policy HERE. Then complete the form below and return goods to BARE Equestrian, PO Box 1436, Moss Vale NSW AU 2577.
No returns can be processed unless this form has been filled out and submitted.
Returns are NOT available on sale items, unless the item is faulty, so please choose carefully.
Unfortunately, we are unable to process exchanges. You can return the item to us for a store credit which you can use to place a new order.
To return an item, the product MUST be in original condition (unworn and unwashed) with all labels attached and in correct original packaging with barcode visible. Items must be returned within 14 days of purchase.
Once we receive your return to our warehouse in Southern Highlands New South Wales, our team will then process your return. Processing time can take 3-4 business days. Store credit will then be added to your account. You will be contacted via email with the details of your processed return.
Items must be returned free of pet hair, fake tan, makeup or other stains. They must not smell of smoke, cosmetics, perfume, deodorant, washing powder or other products.
What happens if I send back a dirty or soiled item?
Our Returns Team conduct thorough checks and if your return does not meet our criteria, we may not accept your return, and you will be notified. Depending on the condition of the return, we may deduct a cleaning fee or give you the option to have the item shipped back to you at your cost.
No exceptions will be made.
Faulty Items
If you have a faulty item, we ask that you carefully read our faulty terms policy here and then complete the form below, and attach photos so that we can assess the fault prior to sending back to us. This allows us to ensure our products are made to the high standard that we pride ourselves on, and we can work through a suitable solution for you. We will require return of faulty items to our warehouse, which we will organise at the time of contacting us.
Refunds will be provided if a product is faulty and Bare Equestrian does not have a suitable replacement. Providing a refund is at the discretion of BARE Equestrian.
Customers are responsible for the return shipping charge.
Returns and Faults purchased from retail stores
Any products purchased through retail and saddlery stores must be returned to those stores under their returns and refund policy. We are unable to assist directly with these.
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Once the form is completed, please add your name and order number in with your parcel and return goods to BARE Equestrian, PO Box 1436, Moss Vale NSW AU 2577.