Returns and Exchanges
If you need to return an item, please ensure your item is eligible by reading our returns and refunds policy HERE. Then log in to your online account, open the relevant order and select the eligible item/s you would like to return. Once submitted, please add your name and order number in with your parcel and return goods to BARE Equestrian, PO Box 1436, Moss Vale NSW AU 2577.
Returns cannot be processed unless the return request has been submitted through your online account.
Returns are NOT available on sale items, unless the item is faulty, so please choose carefully.
Items marked as Sale, Clearance, or Reduced to Clear are final sale items and cannot be returned or exchanged unless faulty. Products purchased during a storewide promotion on their regular retail price remain eligible for return or exchange in accordance with our standard returns policy.
Unfortunately, we are unable to process exchanges. You can return the item to us for a store credit which you can use to place a new order.
To return an item, the product MUST be in original condition (unworn and unwashed) with all labels attached and in correct original packaging with barcode visible. Items must be returned within 14 days of purchase.
Items must be returned free of pet hair, fake tan, makeup or other stains. They must not smell of smoke, cosmetics, perfume, deodorant, washing powder or other products.
Once we receive your return to our warehouse in Southern Highlands New South Wales, our team will then process your return. Processing time can take 3-4 business days. Store credit will be added to your account, if approved after assessment. You will be contacted via email with the details of your processed return.
What happens if I send back a dirty or soiled item?
Our Returns Team conduct thorough checks and if your return does not meet our criteria, we may not accept your return, and you will be notified. Depending on the condition of the return, we may deduct a cleaning fee or give you the option to have the item shipped back to you at your cost.
No exceptions will be made.
Faulty Items
If you have a faulty item, we ask that you carefully read our faulty terms policy here then submit a return request through your online account. We will then contact you and ask for clear photos showing the issue. This allows our team to assess the item and work with you on a suitable solution before it is returned.
Please do not send the item back until our team has reviewed your request and contacted you with return instructions. If the item needs to be returned to our warehouse, we will provide the next steps at that time.
Refunds will be provided if a product is faulty and Bare Equestrian does not have a suitable replacement. Providing a refund is at the discretion of BARE Equestrian.
Customers are responsible for return shipping charges, except in the case of faulty or incorrect items. Items sent back via an unauthorised 'Return to Sender' will incur a $25 processing and handling fee, deducted from any refund or store credit.
Returns and Faults purchased from retail stores
Any products purchased through retail and saddlery stores must be returned to those stores under their returns and refund policy. We are unable to assist directly with these.
EU Right of Withdrawal
Eligible customers in the European Union may have the right to withdraw from an online purchase within 14 calendar days of receiving their order, without providing a reason.
After notifying us, customers have a further 14 days to return the goods. Return postage is generally the customer’s responsibility unless the item is faulty, damaged, incorrect or not as described.
Please review our full EU Right of Withdrawal information and complete the withdrawal form here.
