Terms of Use

Welcome to the BARE Equestrian website (Website). By using this Website, you agree to these Terms of Use and Privacy Policy, and agree that your continued use of the site is subject to ongoing compliance with these terms and conditions. 

This Website is the property of BARE Equestrian Pty Limited ABN 36 644 563 119. This Website is maintained by BARE Equestrian and its appointed agencies.

Returns, Exchanges and Cancelled Orders 

We want you to love what you’ve ordered and ensure you are happy with what you have received. You are welcome to return your item for a Store Credit as we do not refund for change of mind or incorrect sizing.

Unfortunately, we are unable to process exchanges. You can return the item to us for a store credit which you can use to place a new order. Your store credit will be the final amount you paid for that item. Store Credits expire within 12 months, and can be used on any item/s on our website.

Refunds will be provided if a product is faulty and BARE Equestrian does not have a suitable replacement. Providing a refund is at the discretion of BARE Equestrian. 

ALL SALE ITEMS ARE FINAL. Returns are NOT available on sale items, unless the item is faulty, so please choose carefully.

To return an item (with the exception of faulty products), the product MUST be in original condition (unworn and unwashed) with all labels attached and in correct original packaging with barcode visible. Items must be returned within 14 days of purchase. 

Items must be returned free of pet hair, fake tan, makeup or other stains. They must not smell of smoke, cosmetics, perfume, deodorant, washing powder or other products. 

Our Returns Team conduct thorough checks and if your return does not meet our criteria, we may not accept your return, and you will be notified. Depending on the condition of the return, we may deduct a cleaning fee or give you the option to have the item shipped back to you at your cost.

Customers are responsible for return shipping charges, except in the case of faulty or incorrect items. 

To return an item, please complete the Return Form here.

You may be able to change your order if you advise us prior to your order being shipped. To see if your order can be changed please email us at hello@bareequestrian.com.  

PLEASE NOTE if an order was paid for via Afterpay or PayPal and we accept cancellation of your order, an order cancellation fee of 8% will be charged.  

BARE Equestrian reserves the right to refuse or cancel an order at anytime without reason. We will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received. 

Faulty Items

In addition to any other rights you may have under the Australian Consumer Law, BARE Equestrian will accept faulty product returns for items purchased directly with bareequestrian.com, provided you contact us at hello@bareequestrian.com within 6 months of purchase. This is a reasonable timeframe to determine if our products carry any fault or defect, and you may then be eligible for a replacement or refund. Every BARE Equestrian piece developed is tested by our team for durability and performance, however, clothing garments used for equestrian and active lifestyle pursuits are reasonably expected to wear. A product considered faulty is one that is not of acceptable quality or one that does not work, or appear as it should. Any consumer guarantees do not apply where, after sale, the product is damaged through misuse or abnormal use.

If you believe there is a fault with the item you have received, you must give full details of the defect or fault, together with images, and your order number or name under which the order was placed, to then email listed above. We will then issue a return note to send the faulty item back to our warehouse.

When returning a product, you will be asked for information that is relevant to your return, or to satisfy legislative requirements. If you do not provide this information, then we may be unable to process your return.

Returns and Faults purchased from retail stores

Any products purchased through retail and saddlery stores must be returned to those stores under their returns and refund policy. We are unable to assist directly on these returns.

Dispatch & Shipping 

BARE Equestrian use multiple carriers and will always offer the best rate available to you at the time of placing your order. Shipping will be calculated at time of checkout. BARE Equestrian reserves the right to change shipping rates charged to any destination and/or delivery method at any time. 

Free shipping is offered on orders with a cart value of $199AUD or higher with a delivery address within Australia, and international orders of a cart value the equivalent of $349AUD or higher.

Orders are normally dispatched within 1-2 business days of placing the order, subject to all items being in stock. If items cannot be fulfilled we will contact you to advise. 

Online orders for delivery within Australia are normally dispatched via Australia Post and usually arrive within 3-5 business days from dispatch. We will deliver throughout Australia to your Home or Business Address, or if you are purchasing a gift, to your gift recipient's address within Australia. Each order requires a single delivery point. It is recommended that you consider where you will be during business hours, to ensure you put down a relevant delivery address. 

Wholesale customers are responsible for shipping charges on all orders. Free shipping does NOT apply to any wholesale account.

BARE Equestrian ship to the following countries: 

Australia;
New Zealand;
United Kingdom;
United States;
Singapore;
Hong Kong;
Netherlands;
France;
Germany;
Ireland;
Sweden;
Italy;
Denmark;
Japan;
Indonesia;
United Arab Emirates;
Mexico; and
Finland.

Pricing 

All prices are displayed in Australian dollars (AUD). Product prices are regularly updated when price changes are received from suppliers. We reserve the right to make changes to pricing at any time. BARE Equestrian reserves the right to change prices without notice. 

Online orders can only be accepted with payment via Credit Card (Visa and MasterCard), Afterpay and PayPal. 

Duties and Taxes 

When orders are shipped outside of Australia and reach their destination country, they may be subject to customs charges and taxes. They may also be subject to clearance procedures outside of our control that may cause delivery delays to your address.

BARE Equestrian cannot be held liable for any possible custom duties, foreign taxes or other fees which may be payable on arrival to the destination country. These remain the responsibility of the customer. Please contact your local customs office for further information or pricing for any applicable taxes in your region.

Disclaimer and liability 

The use of www.bareequestrian.com is at your sole risk. BARE Equestrian does not accept liability for any loss or damages caused by this Website, or any website linked to this Website. To the full extent permissible by law, BARE Equestrian makes no representations or warranties of any kind, as to the operation of the site, the information, content, materials or products, included on this site.  

To the full extent permissible by law, BARE Equestrian disclaims all warranties, including but not limited to, implied warranties of merchantability and fitness for a particular purpose.  

To the full extent permissible by law, BARE Equestrian will not be liable for any damages of any kind arising from the use of this site, or from any products purchased from this site, including but not limited to direct, indirect, incidental, punitive and consequential damages. 

BARE Equestrian are not responsible for any typographical errors or inaccuracies on this Website. The information, prices, and discounts are subject to change without notice. BARE Equestrian will aim to be as accurate as possible. However, to the full extent permissible by law, BARE Equestrian does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. 

You acknowledge that your use of any information on the Website is entirely at your own risk and that the information on the Website may contain inaccuracies or errors. 

Security 

BARE Equestrian accept no liability or responsibility for any interference with or damage to your computer, software or data occurring as a result of accessing this site. You should ensure they have adequate protection against viruses when accessing the Internet. 

Third party links 

There may be some pages on this Website, and interactive content, that contain links to third party sites not managed by BARE Equestrian. These links and details are provided for your convenience only. Those sites are not within our control and do not necessarily reflect the same views, terms, privacy security or standards as ours.  BARE Equestrian makes no representation as to, and accepts no liability for, the use of such content or such links or the accuracy, or the availability or any other aspect of the third party content. 

Copyright 

The content on this Website is subject to copyright under the Copyright Act 1968 (Cth). Unless otherwise noted, copyright in this Website is owned by BARE Equestrian Pty Ltd. 

You may download, display, print and reproduce the whole or part of the information on the Website, without changes, for your own personal use. Reproduction (in whole or in part) for commercial purposes is prohibited, unless prior written permission for such specific reproduction has been obtained from BARE Equestrian. 

Trademarks 

This Website contains trademarks owned by BARE Equestrian. You may not display or use, in any manner, any trademarks featured on the Website without the prior written permission of the trademark owner. 

Newsletter sign up 

BARE Equestrian use a third party email marketing platform to send you emails when you subscribe. 

By subscribing to these updates, BARE Equestrian will collect your personal information for the purposes of news and marketing distribution. BARE Equestrian protect your information as the law outlines. 

You can find out more about how your personal information in handled in the Privacy Policy. 

10% Welcome offer

This offer is available to new customers on their first order only. After joining our community you will be added to our newsletter and our rewards program.

The offer discount code will be emailled directly to your inbox and is redeemable on full priced items from the date you join, with an expiry of 14 days. This discount is not available to be used in conjunction with any other sales, discounting or offers, including a redemption of BARE Rewards points.

BARE Rewards

The BARE Rewards program is open to individuals 18 years and older with a unique email address who have an account with BARE. Upon sign up of account, a Member will be awarded 1000 points for joining.

Members can view their Rewards at any time by logging into their account on our Website. Member details can be updated or amended at any time when logged in.

It is the responsibility of the Member to maintain their details, such as email, address, birthday and contact number. BARE accepts no responsibility for information a Member may not receive about sales, membership, rewards or other special offers when details are not correct.

Members may not transfer their account or Rewards to another person. 

Rewards are issued based on valid purchases made by Members on bareequestrian.com. Points will be issued at the time of purchase at a rate of 5 points per $1 dollar spent and are earned in AUD. Members must be logged into their account for Rewards Points to accumulate. BARE will not add points to accounts manually.

Rewards value is not redeemable for cash and may only be credited as value against an order on the BARE website. Rewards cannot be sold, transferred or assigned.

Rewards cannot be earned using other Rewards as part of the transaction and will accumulate on the order amount payable only, excluding shipping and any discounts.

If an order is cancelled, BARE may adjust or reverse Rewards that were redeemed or accumulated by the Member in a cancelled or partially cancelled transaction.

When a Member returns a purchase for a refund, the amount of the transaction will be deducted from the Member's balance and the Reward that was earned will be adjusted or reversed.

Reward points and any one-off rewards issued, such as birthday and anniversary gifts, have an expiry of 6 months from time of earning or date of issue.

BARE reserve the right to withdraw, cancel or vary the Rewards and tiers without notice at any time in its absolute discretion. We recommend you stay updated with information about our Rewards program on the Rewards page.

A Member may end their membership at any time by contacting BARE at hello@bareequestrian.com.

Other ways to earn Rewards

Members can also accumulate 200 bonus points by leaving a product review. This will only be awarded for one review within each 30 day period.

A member can also earn 100 points for each social media platform they follow us on; being Facebook, Instagram and TikTok. Members will earn 100 points for each follow and this will be paid once only.

Members can also earn additional rewards dependent on their allocated VIP tier as explained below.

BARE Rewards and Tiers

Members are allocated to BARE Rewards tiers based on their spend total over a 12 month period prior as outlined below:

• Pink: Spend $0-$499
• Black: Spend $500-$999
• Diamond: Spend $1000+

A Member may move to a new tier at any time their purchasing history qualifies them to move to the higher tier. Any rewards associated with the higher level tier will be applied at the time the customer qualifies. 

On each Member's anniversary, the annual purchase history will be reviewed and their tier will be adjusted based on annual spend, this may result in moving to a lower tier and losing existing points and rewards already accumulated.

If a customer moves down a tier, the benefits and rewards of the lower tier will not be issued.

The following rewards are available for Members, with variable amounts based on their Member tier:

• Birthday reward (all tiers)
• New Tier Welcome reward (Black and Diamond tiers only)
• Free standard shipping on your account anniversary (Black and Diamond tiers only)

Redemption of Rewards

Rewards can only be redeemed on the BARE website on valid product purchases and must be processed by the Member at the time of checkout when logged into a valid account. 

Rewards may be redeemed once a Member reaches 500 points. The value of 500 points = $5. There is no minimum order value to redeem your rewards.

BARE will not apply or credit purchases where a Member did not apply their Rewards.

All Rewards have an expiry date as indicated in each tier's reward information, at which point they will no longer be available for redemption.

Rewards can only be redeemed once.

Social Media 

We at BARE Equestrian do our best to ensure the posts on our social pages are consistent with our brand and in good taste, reflecting the core values of our business. We expect that our users and friends will not post content that falls into the following categories: 

• Abusive, defamatory or obscene 
• Fraudulent, deceptive or misleading 
• In violation of another’s intellectual property right 
• In violation of any law or regulation 
• Otherwise offensive. 

The view, opinions, depicted results and experiences expressed in user-submitted comments are solely those of the author and do not necessarily reflect the views of BARE Equestrian. User comments are not edited, however to ensure a continually positive experience for the community, we may remove content or commentary containing SPAM, profanity or otherwise objectionable or prohibited material subject to these Terms of Use and in accordance with the social media channels' policies and terms. 

Web analytics, cookies and web beacons 

Our Website also uses cookies, web analytics and tracking to improve your experience and our Website. You can find out more about cookies and the platforms we use, how you can manage cookies and your information, and how we gather, store and use that information in our Privacy Policy.

Governing law 

These terms and conditions are governed by the law in force in New South Wales.

Privacy Policy

The purpose of this policy is to outline how BARE Equestrian protects the privacy of individuals. This policy applies to all personal information collected by BARE Equestrian, including via www.bareequestrian.com, social media pages, trade events, apps or from an individual via any other means, including physically or electronically. 

In this policy we explain how and why we collect your personal information, how we use it and disclose it, and what we do to keep your information safe. We can assure you that we will always handle your personal information securely and carefully. Among other things, we comply with all applicable Australian privacy laws set out in the Privacy Act 1988 (Cth) including the Australian Privacy Principles. 

WHAT DO WE DO WITH YOUR INFORMATION?

We collect personal information, that is information that allows you to be personally identified, from you directly at point of sale, when you contact us and when signing up to any of our offers, competitions or other touch points from time to time.  

As part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

We will only collect, use and disclose your personal information for the purpose for which it was collected, such as to: 

• Complete a transaction with us; 
• Assist you with a transaction, question or issue you have; 
• Contact you with offers and information about products and services that may be of interest to you; or 
• To help us better understand our customers shopping and browsing habits to improve our products and services. 
• With your permission, we may send you marketing emails about our store, new products and other updates.

We may also use and share de-identified information relating to groups of customers, without identifying individuals, to learn more about customer behaviour and find ways of enhancing our products, service or experience. 

CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, return a purchase or sign up for our newsletter, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@bareequestrian.com or mailing us at: BARE Equestrian - PO Box 1436 Moss Vale New South Wales AU 2577.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

PAYMENTS 

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

LINKS 

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

The information that we collect from you may be held within Australia and processed by our employees and contractors operating in Australia who work for us. By submitting your personal information, you agree to this transfer, storing and processing. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this statement. 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Our staff are also bound by confidentiality agreements regarding the protection of customers personal information.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

WEB ANALYTICS, COOKIES AND WEB BEACONS

Our website uses cookies, which you can choose if you want to opt-out or not.

By using our Website, you agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our Website so that the prices can convert to your (the visitor) local currency. 

This Website also uses Google Analytics to help improve the Website and improve your experience.  

Google Analytics sends information about your use of our Website to servers located outside of Australia. This information is used to prepare reports, help evaluate how the Website is being used, and improve the information and experience for you. 

BARE Equestrian uses Google Analytics data to improve overall user experience, measure and analyse usage across our Website and optimise ad selection. BARE Equestrian may enable Google Analytics for Display Advertising from time to time, which allows Google and other third parties to advertise to you on the Website and across the internet. 

Most web browsers are set to accept cookies although you can change your web browser settings to reject cookies, or to prompt you each time a website wishes to add a cookie to your browser. Please note that if you do disable this, not all functionality on our Website will be available to you. 

You can opt out of Google Analytics with the Opt Out Browser add-on here. 

Google's Privacy Policy on their website explains how Google Analytics collects and processes information. No identifying information is collected and we hide parts of your IP address so that your identity remains anonymous. 

By using Google Ads Settings you can opt out of these features at any time and customise your Google Display Network Ads.  

Read BARE Equestrian's Privacy Policy for information on how BARE Equestrian and third-party vendors use cookies and identifiers. 

CHANGES TO THIS PRIVACY POLICY

This Privacy Policy may be updated from time to time. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.  The latest version of the Privacy Policy will always be available on our Website. 

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

The Privacy Act gives you the right to access personal information held about you. If you have any questions, comments or requests regaring this privacy statement, or would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Privacy Compliance Officer at info@bareequestrian.com or by mail at:

BARE Equestrian
Re: Privacy Compliance Officer
PO Box 1436 Moss Vale New South Wales AU 2577

Page last updated: 14 February 2024